Privacy Policy

Introduction

ReFigure is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au.

When you use the Site, you consent to the collection, storage, use, disclosure, and other uses of your Personal Information as described in this Privacy Policy. We encourage our users to read this policy carefully and use it to make informed decisions.

What is personal information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways, including by telephone, by email, via our website, from media and publications, from other publicly available sources, from cookies, and from third parties. We do not guarantee website links or the policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients, and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record, or health information.

Sensitive information will be used by us only:

• for the primary purpose for which it was obtained;
• for a secondary purpose that is directly related to the primary purpose;
• with your consent; or where required or authorised by law.

Third parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of personal information

Your Personal Information may be disclosed in a number of circumstances including the following:

• third parties where you consent to the use or disclosure; and
• where required or authorised by law.

Your rights

You may request to:

• receive confirmation as to whether or not personal information concerning you is being processed, and access your stored personal information, together with supplementary information;
• receive a copy of personal information you directly volunteer to us in a structured, commonly used and machine-readable format;
• request rectification of your personal information that is in our control;
• request the erasure of your personal information;
• object to the processing of personal information by us;
• request to restrict the processing of your personal information by us;
• lodge a complaint with a supervisory authority.

These rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements. If you wish to exercise any of these rights or receive more information, please contact us on (02) 8937 2740 or at info@refigurechiro.com.

Retention

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes and enforce our policies. Retention periods are determined taking into account the type of information collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time.

Most Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.

Cookies

We and our trusted partners use cookies and other technologies in our related services, including when you visit our site or access our services. A cookie is a small piece of information that a website assigns to your device while you are viewing it. Cookies allow you to navigate between pages efficiently, enable certain features, remember your preferences and make the interaction between you and our services quicker and easier.

This site uses session cookies, which are stored only temporarily during a browsing session and deleted when the browser is closed; persistent cookies, which are saved for a fixed period and are not deleted when the browser is closed; and third-party cookies, which are set by other online services, for example analytics providers.

Cookies do not contain information that personally identifies you, but Personal Information that we store about you may be linked by us to information obtained from cookies. You may remove cookies by following the instructions in your device preferences. If you choose to disable cookies, some features of the site may not operate properly.

We also use Google Analytics to collect information about your use of the site, such as how often users access it and which pages they visit. Google Analytics collects the IP address assigned to you on the date you visit, rather than your name or other identifying information. We do not combine information collected through Google Analytics with personally identifiable information.

Third party collection of information

This policy addresses only the use and disclosure of information we collect from you. To the extent you disclose your information to other parties or sites, different rules may apply to their use or disclosure of that information. We encourage you to read the terms and privacy policy of each third party you choose to disclose information to. This Privacy Policy does not apply to the practices of companies we do not own or control, or to individuals we do not employ or manage.

How we safeguard your information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss, and from unauthorised access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it, subject to the retention periods described above.

Transfer of data outside the EEA

Some data recipients may be located outside the EEA. In such cases we will transfer your data only to countries approved by the European Commission as providing an adequate level of data protection, or enter into legal agreements ensuring an adequate level of data protection.

Marketing

We may use your Personal Information, such as your name, email address and telephone number, ourselves or through third-party subcontractors, to provide you with promotional material concerning our services which we believe may interest you. Marketing material includes a means to decline receiving further offers from us. If you unsubscribe we will remove your email address or telephone number from our marketing distribution lists.

Even if you have unsubscribed from marketing emails, we may still send you other important communications, such as customer service announcements or administrative notices.

Corporate transaction

We may share information in the event of a corporate transaction, for example the sale of a substantial part of our business, a merger, consolidation or asset sale. In that event the transferee or acquiring company will assume the rights and obligations described in this Privacy Policy.

Minors

We understand the importance of protecting children's privacy, especially online. The site is not designed for or directed at children. We do not knowingly collect Personal Information from minors, and we do not allow the use of our services by minors without prior consent or authorisation by a parent or legal guardian. If a parent or guardian becomes aware that their child has provided us with Personal Information without their consent, they should contact us at info@refigurechiro.com.

Updates to this policy

We reserve the right to periodically amend or revise this Privacy Policy. Material changes will be effective immediately upon display of the revised policy on this page. Your continued use of the site following such amendments constitutes your acknowledgement of them.

How to contact us

If you have any questions about this site, or about the information we collect about you and how we use it, you can contact us at:

ReFigure Chiropractic Health Centre
18A Spit Road, Mosman NSW 2088 (entrance via Brady Street)
(02) 8937 2740
info@refigurechiro.com